IMPORTANT SAFETY INFORMATION - Truma UK Press Release
Posted on by Jo Page
Important safety information: Conversion of Truma gas filter - The filter cup needs to be replaced
During the scope of its quality assurance work, Truma has established that there is a material fault in the windows of the filter cup for the Truma gas filter. This fault is due to faulty processing by one of our sub-suppliers. The material fault can allow gas to escape freely into the atmosphere via the cylinder box. In unfavourable circumstances, this could cause gas deflagration and injuries. To date, we are not aware of any cases of gas deflagration and injuries. This fault affects all filter cups since January 2012.
As a premium manufacturer, Truma stands for absolute quality and reliable products. The safety and well-being of our customers is our top priority. To avoid any risks, Truma has therefore decided to replace all filter cups in the market with a new solution.
The probability that the material fault will present itself is very low, however, campers who have a Truma gas filter fitted in their vehicle must take the following precautions:
Shut down the gas system immediately
Contact your dealer or Truma and order new filter cups free-of-charge
Old filter cups are to be replaced with new ones
End customers can replace the cups quickly and easily themselves. The gas supply needs to be closed before the part is replaced. Then the old filter cup can be unscrewed – like when replacing the filter cartridge – and the new filter cup screwed on. You can order new filter cups as follows:
Online: www.truma.com/new-gasfilter (Online is more likely to be the quicker option)
From all dealers and service partners: www.truma.com/dealersearch
Truma UK Ltd. Telephone. 01283 586016 or email to firstname.lastname@example.org
For more information about Truma visit our website at www.trumauk.com
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Can I thank you for your professional manner and support on this matter. You made a really positive impression on us and your customer service skills were exemplary.