We can accept payment from debit and credit cards, but please note that credit cards incur a surcharge as they are so expensive for us to accept. We will also take cash or cheques, made payable to Highland Campervans. Cheques must be received by us 10 days in advance and will not be accepted on the day of hire. If you would prefer to pay over the phone, you can also call us and we will process your payment details for you. Finally at a no-cost charge to anyone, you can pay by internet bank transfer direct to us.

The leisure battery will charge whenever you drive, so if you are driving each day and using the lights and sockets at night you will have plenty of power. If you're spending a few days in one spot and won't have chance to charge the battery on a drive, then you may prefer to use an electric hook-up facility at a caravan/camping site or you may need to run the engine for a short while to boost the battery power. If you want to use the 240V socket, you will need to be plugged into an electric hook-up for it to work.

Absolutely not! That's one of the reasons why campervans are so great! There are plenty of places to pull in off the road for an overnight stop but just remember other people's privacy and property when you're looking for somewhere to park. It's also extremely important that you take all rubbish with you and observe the countryside code.

All Highland Campervans vehicles are covered by comprehensive AA breakdown cover. If the worst should happen and your vehicle has a breakdown then we have several options available. Hopefully the AA will get the van up and running straight away, but if it needs garage work, we can arrange for it to be taken to a garage near your location. If serious, we may have a spare campervan which we would try to deliver to you wherever you are (most places in the Highlands are no more than a couple of hours drive from Inverness) and you can continue with your holiday with minimal interruption. We do recommend that you have your own travel insurance policy just in case. The worst case would be to revert to a car and B&B and we would help you arrange alternative transport if possible.

It's very easy to drive a Highland Campervan as our vehicles are only the same size as some of the larger family cars. They're also automatic which means you can forgot about gear changes and just enjoy the drive. Just remember that the elevatiing roof vans are all just over 2m high and the hi-top roofs are 2.5m high, so please don't try to drive under low car park barriers. The campervans fit on ferries for the same price as a car and the height doesn't make a difference.

We base our hires on a 24hr hire period and we ask you to indicate your prefered time of collection and return on your booking form. We need to allow time to turn the vans around between hires so please stick to the times agreed as we will book hires into the diary accordingly.

Each driver will need to bring their full driving licence (paper and photo part if you have a new licence) plus another form of official ID such as a passport. Whoever is paying the vehicle damage deposit will require an additional item of address identification such as a utility bill.

The vans are actually very warm, especially if you use the cooker. For extreme winter nights or if you get cold very easily, the diesel heaters pump out hot air very quickly. They are run on the main diesel fuel for the van and are very economical.

When you're driving around the Highlands on your holiday you'll probably want to cruise along at a leisurely pace enjoying the fantastic scenery around you. The roads in the Highlands have few opportunities for safe overtaking so Highland driving etiquette is to pull over if you see traffic coming up behind you. It means locals can get home in a reasonable time and you can drive along at your own pace without a car right on your tail. The other main road hazard is wildlife. Suicidal pheasants are a common hazard on country lanes but shouldn't do that much damage to the vans. Stags and deer on the other hand will cause a nasty bump, so please be extra careful on the remote mountain roads.

Midges can be pesky but they don't need to ruin your holiday. Midges will come out at sunset in particular but there are certain areas which attract them worse than others. The elevating roofs all have midge nets on them so you can comfortably sit inside the shelter of the van enjoying a view with a cooling breeze, but no midges can get in. The other top tip is to arrive armed with a bottle of Avon 'Skin so Soft' - you'll smell lovely but the midges really hate it...

There are some formalities which we have to complete when you sign out the vehicle. Taking copies of your identification and quickly running though the main features on the vehicle is best done at our premises. We're only 4 minutes from the airport and 10 minutes from town so it shouldn't take too much time out of your holiday. We will of course provide FREE transfers from anywhere in the Inverness area to our premises so we'll try to get you away on your holiday as quickly and smoothly as possible.