A first class service for your motorhome or caravan!
Any purchase of a motorhome or caravan is a major investment, which is why it makes sense to keep it regularly serviced and safe for use. When you book your vehicle in for a Highland Campervans service, you can be assured that we will carry out a comprehensive habitation check on your vehicle. We also back up our work with a 6 month guarantee.
How will I know what checks you have done?After each service you will receive a copy of a servicing schedule which clearly identifies any work undertaken or potential areas of concern. Along with the servicing schedule we will also give you a copy of a damp report for your vehicle, which we include as part of our standard service on caravans and on selected motorhomes. Please note that customers cannot 'pick and choose' which areas of the report are looked at as it could lead to warranties becoming invalid, or we risk missing an important safety check. Some aspects of the report may be non-applicable to your particular vehicle but as the NCC AWS servicing checklists are extremely comprehensive, we price our services assuming that most units will not have to have 100% of the checks carried out.
Do I need to clear my vehicle before a service or do I need any accessories inside?During your vehicles service our technicians will need access to all storage lockers and be able to move freely around the unit. We are quite happy to work around a reasonable amount of crockery or storage items, but if you are living/holidaying in your vehicle then we would ask that larger items of bedding etc are removed for the service. Any vehicle which does not have easy access for our technicians may be charged for the additional time taken to clear and re-load the vehicle. Please note that hook-up cables and water filling hoses may be checked as part of the service. Please leave all commonly used cables/connections in your vehicle for the technician to check during the service.
During the service, will the gas appliances in my touring caravan or motorhome also be serviced?Gas appliances will be safety checked but not serviced in a basic service; you can ask for this to be carried out (at an extra cost). Please note some appliance manufacturers will not continue any warranty into the second or third year unless the appliance has been serviced annually (check with your appliance manufacturer).
What happens if you find problems or extra work during the service?The service sheet will list any potential areas of concern but we will not undertake repairs on a vehicle without gaining permission from the customer first. Any additional work identified during a service will be explained, with an estimated cost given, and if we do replace any parts, we will show you the original item.
How often should I get my tyres changed?We follow the guidelines set down by the NCC's Approved Workshop Scheme, which recommends that you should have your touring caravan or motorhome tyres changed every seven years minimum. This is in line with the British Tyre Manufacturers Association (BTMA) guidelines and depending on mileage or condition, we may recommend they are changed sooner.
Can you carry out MOT's and work on the base vehicle?We specialise in the internal habitation units of motorhomes and caravans. We will happily carry out basic oil changes as required for warranties on Wellhouse leisure conversions, but we recommend that any major mechanical work on all of our customer vehicles is undertaken by a specialist vehicle garage. We do not have the facilities to undertake MOT inspections.
Listed below is just a selection of work we can do for you - please contact us if you have a specific problem that you would like us to look at :
Annual habitation service - As per NCC Approved Workshop Checklist.
Motor movers - Supplied & fitted - various manufacturers
Pre-purchase inspections - don't be caught out by a vehicle that seems ok.
Damp checks & oversealing
Carbon Monoxide test
Fire detection equipped - supplied and fitted