The feedback given below is given by our customer through a satisfaction questionnaire they complete post hire. For more feedback please see our reviews on our Facebook page HERE
Just a word to say thank you to you and your team for the smooth and friendly process of buying our new van. We appreciated that, although the van was purchased as seen, you did help us with a couple of minor issues which were all quickly rectified. The van has turned out to be just what we wanted. From two very satisfied customers, many thanks.
We were very pleased with the service we received from you and all the other staff we spoke with during our visits to Highland Campervans. Everyone was friendly, and helpful without putting any pressure on to buy. The staff all seem to be genuinely enthusiastic and keen to ensure that customers are well looked after, the good impression you all gave was essential in giving us the confidence to go through the sourcing process with you. The subsequent purchase and handover all went very swiftly and smoothly and we were grateful for your updates on progress.
A quick but sincere thank you for handling the sale of our campervan. The service you have given us is always very professional and personalised.
Many thanks to your engineer for his help in explaining how to fit the tap insert which my husband purchased from you earlier today. The job has been successfully completed. We were impressed by the helpfulness of all involved.
We couldn't recommend Highland Campervans highly enough. The service was excellent from start to finish and they made our first campervan holiday one of our best! We will be back for more!
From start to finish of our holiday Highland Campervans were very helpful and professional, any query was satisfied and they give you contact numbers and cover if any problem should occur which gave us peace of mind for our journey around the highlands. We would not hesitate to recommend their services. We hope to be able to return ourselves in the coming months/years.
A small team of dedicated and passionate people who support you to have a most wonderful experience in a fantastic area with people you love.
It added to the holiday to engage with such an enthusiastic and knowledgeable team in the booking and arrival process....Well Done! Just keep doing what you are doing!
While staying at the Culloden Caravan Club site we had a problem and the wardens sent us to you. I spoke to Neil who got the technicians to help, they diagnosed the water pump need adjusting and told me how to do it and the gas regulator was kaput, I went back to the van adjusted the pump which now works great, removed the regulator to check the size, returned to get a new regulator to find that the young lady had just locked up but she opened up again to help me.
So this is a thank you note for the extremely helpful and friendly service that I received from you, we need more firms like you.
A big 'Thank you' for all you have done towards selling the van. It has taken all the strain and stress from getting it done. I hope the new owners have as much fun as we did.
Great work selling the van Michael ... Let me know if your ever thinking of going into selling houses!
Great experience, good quality campervan and excellent customer care.
Jo & the team answered all our questions very quickly and gave us lots of advice on places to stay/visit. The whole booking process was very easy and efficient. Can't recommend them highly enough.
Professional, friendly, helpful, approachable and we would recommend you to our friends.
Thank you for brokering our vehicle for me Michael. You have been very proactive in moving things forward and in securing the sale when I would have struggled to achieve this due to my work load both here and in Europe so your help is most appreciated.
Booking with Highland Campervans was so easy. We had a great time on the road!
I found Highland Campervans to be a very well organised team and provide an excellent service. Knowing I had a 24hr mobile number to call during my holiday for any problems, gave me full confidence in the camper van ( I did not need to use it). Jo showed me how everything worked before I set off, nothing was too much trouble. From the booking process to returning the van was one of the best holiday experiences I have had. I would fully recommend this company and definitely use them again
Thanks for your help with the sale of our campervan. It was a great weight off our minds to have you deal with it for us. Linda and Rob
Supercalifragilisticexpialidocious! We had a thoroughly enjoyable trip. The van was a good size to access some of the smaller out of the way places. The only thing it needs is a new corkscrew. Things could have got a bit tense but I am converted!
Jo and team are excellent! First time we've hired a campervan and we will be back!
Inverness was a great starting point for us and to have Highland Campervans on the doorstep at the start of North Coast 500 route. I hope some day we will return!
From start to finish the experience was fantastic. We would have booked for September but Highland Campervans were fully booked. We will definitely book for next year!
Professional, friendly, helpful, approachable and we would recommend to our friends.
We had a very good holiday, the vehicle was easy to drive, reliable and practical to live in.
Friendly, efficient, trouble free and value for money. It's clear time has been taken to get the whole process right from the customers perspective. The van, staff and whole experience was exactly what is needed for a brilliant holiday (although the weather was probably luck!)
Highland Campervans were an extremely easy and efficient organisation to work with. Their website and booking process were very user friendly, the van we hired was of an excellent standard and very easy to drive. Everything we could possibly need for our tour of the Highlands was on board. Jo and the rest of the staff were super helpful and friendly with both great practical knowledge of the van and the area of Scotland that we planned to visit.
It was, almost unexpectedly, one of the best family holidays we've had since having children! The combination of access to the outdoors, the wonderful scenery, lovely van and great campsites made every day different and exciting for both adults and kids. We also managed to have a digital detox, which did us all good!
We thoroughly enjoyed the week despite the snow, hail and gales between the sunshine. Thoroughly enjoyed 'wild' camping for the peace and tranquillity it gives. Would most definitely do it again. The staff at Highland Campervans made the whole thing very smooth from pick up at the airport to the return of the van.
My experience overall was wonderful right from the get go the team were helpful and answered all my questions.
The campervan was absolutely perfect and the service was personable, knowledgeable and professional. We will definitely consider you next time we visit Scotland.
We had a great time despite the blizzards! It was a really positive first campervan experience!
Highland Campervans provided us with a campervan that was ideally suited to our requirements and to the environments into which we travelled with it. We very successfully wild camped with the van and had a first class experience. We would thoroughly recommend Highland Campervans to anyone and will no doubt return to them in the future.
The trip was most definitely one of our favourite holidays. We were able to create our own adventure as we went along.It is a holiday we are already thinking of re-doing!
It's the freedom of the campervan gives you to just decide where you want to go and when without any agenda. Its parking up at the bottom of a mountain then deciding to have a fry up before your walk. Its being able to park up at a beach for the night and walk on an empty beach at 10pm at night with miles and miles of sand to yourself!
We were very happy with Highland Campervans' brokerage service and would recommend your business to anybody.
"I live in the northern part of Scotland and finding a company that is committed, enthusiastic and excited about motor homes and motor homing is like searching for gold............I found gold..........the company is Highland Campervans.........I have used them for a variety of purposes, kit for the van, habitation service, fitting accessories and selling my van. All they have done has been done well, with a smile, often a cuppa and transparency about pricing.
I would just like to take this opportunity to thank your staff for the great service that I received to-day. I had trouble with my TV aerial so I ordered a new one. When I arrived at your premises this afternoon the mechanic and salesman ( their names I am sorry I don't remember) took a look at the faulty one and said it could be repaired, much to my surprise. In a very short time they sorted the faulty one. Although my vehicle was not purchased at your premises I have been a customer for some time and always find that the service given by the team at Highland Campervans is second to none. A very grateful customer.
Thank you so much.
An excellent service from you and would thoroughly recommend Highland Campervans. Thanks again
I found everyone at Highland Campervans very helpful, professional and communicative. I am relieved the motorhome has been sold, I couldn't have achieved such a swift successful outcome without your brokerage service.
Service was very personal and done to a very high degree of detail. I would recommend your Company to anyone who is thinking of buying a camper van.
From initial contact, through to dropping my campervan off in Inverness, and soon after, picking it up with a newly installed Webasto Diesel Air Heater, I've been very impressed by the professional and highly friendly service that Highland Campervans offered. It would have been foolish of me to not to 'shop around', but their quick and informative responses along with competitive prices and being able to carry out the work before I took the van to the Alps this autumn meant that going with them was a no brainer. Many thanks, Ken
Friendly and efficient booking, pick up and drop off of the perfectly equipped and comfortable Hylander 2 left us only with the task of enjoying ourselves and the Highlands. An excellent first experience of campervanning. Thank You!
Had a lovely holiday, easy access on most Highland roads and would definitely recommend a Highland Campervan experience.
I had to put on record my appreciation of the excellent service I received from your "technician" Dan on 9th July. He diagnosed competently and successfully sorted out a long standing electrical problem with my Mercedes Campervan.
This, following three previous " expert " establishments having failed miserably. He also saved me the expense of a new leisure battery/charger rectifier/ fridge
Campervan easy to drive, even on the single track roads, with the height of the van the views are stunning. The only way to see the North of Scotland is by campervan. Very relaxing and peaceful experience for all the family.
Just to say we appreciated all of your work last Friday when our van was serviced. Everyone was helpful, patient and willing to share knowledge and experience with us.
I really do appreciate everything you have done for me the last few weeks. 10/10 for customer service. Safe to say there are two very happy customers in Caithness tonight.
All the best to you all at Highland Campervans.
Our first experience of a family holiday in a campervan. And we all loved it! The equipment provided was comprehensive...all in all an amazing trip!
Great doing business with you, we have no hesitation recommending you.
Thank you for everything with the sale,it made the the whole process very easy and straightforward.
This was our first experience of a campervan holiday and definitely one we would consider repeating. Everything we could have wanted for the trip was provided and we had a fantastic time. Thank You.
Highland Campervan staff were great - very helpful and friendly - super service. We did 300 miles up to John O' Groats and around East and West coasts. We loved the campervan - would now like our own. Thank you.
Having arrived unannounced on your door step at 3.15pm with a non functioning motor home habitat water pump, we were gone within an hour with a completely new pump and a labour bill which truly reflected the time spent on the task rather than our time in the yard. Michael and Daniel could not have been more accommodating of our dilemma and our situation. As two Aussies seemingly stranded and left 'high and dry', you guys allowed us to continue on our Scottish adventure thanks to your willingness and professionalism.
Just a wee note to say how much we are enjoying having the motorhome, probably the best purchase we've made in a long time and we should have done it years ago.
Thank you for selling the campervan for us. We greatly appreciate the effort you put in to get us a good price. We were very pleased with the service we received from Highland Campervans .
Absolutely First Class
This was my first campervan experience and it most certainly wonâ€™t be my last! The Hylander was perfect for me and ideal for the single track roads of the far north west. The van was easy to drive and manoeuvre, had ample storage and was very well equipped. Id have happily spent weeks exploring the Highlands and islands; sadly I expect I might have been tracked down and made to return the campervan!Thank You.
This was a great way to explore the Highlands and lowlands of Scotland. We loved the flexibility of the van and the freedom it allowed.
Very glad we had the van this evening! While unhappy tent campers got soaked and their tents blown down - we were snug, warm and v comfortable in the camper! Thank you
Our first campervan experience, we very much enjoyed the freedom of the road.Saw a school of dolphins but no red squirrels, despite trying! A great trip, we will return to Scotland.
This was our 1st time using a campervan, it was an excellent size for the 2 of us. Everything we required was provided, down to the last teaspoon. It was a great experience and will probably be repeated next year going to new places.
We had a fantastic week in the campervan, mostly up the east coast and Caithness...really enjoyed the care given by Highland Campervans and attention to details - thanks
The campervan lived up to all our expectations, and we thoroughly enjoyed our trip...Highland Campervans - First class for customer service
Can I thank you for your professional manner and support on this matter. You made a really positive impression on us and your customer service skills were exemplary.
Everything one might possibly need is on board 'Kintail' - thank you very much!
I would like to put on record my gratitude for the exemplary service given to my Wife and me by Highland Campervans following our decision to purchase a Hymer B584 motorhome at the end of April this year. Nothing was too much trouble and the thorough and professional approach of its friendly, capable people does the firm great credit. I would have no hesitation in recommending Highland Campervans to anyone asking me for my opinion of the firm.
Excellent customer service, very high quality van. Very easy to get used to the van-this was our first campervan experience. Had a great week touring the north and west of Scotland â€“ Van was perfect to go on small roads, parking in beautiful areas for coffee/lunch/toilet stops.
Great weather, great van - definitely the way to go camping! West Coast can't be bettered for white sandy beaches and spectacular views. Thanks for a great holiday.
Picked up the van on Tuesday, headed straight to Skye, weather was kind and bagged a Cuillan on Wednesday. Fort William's next - van was such a perfect base in Glen Nevis. Thanks.
A faultless operation, really very pleased to have rented the Globescout in July 2015. Thought and attention to detail, coupled with friendly approach and a well prepared vehicle really provided the foundation for a fantastic holiday experience. It was simply great
Booking with Highland Campervans was so easy. We had a great time on the road!