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Covid-19 Cancellation Policy 

Valid from 01 Jan 2021

Please note that these amendments are only for Covid cancellations, our usual terms and conditions apply for any other cancellations.

We highly recommend taking out travel insurance to protect against any unforeseen events as soon as possible after making a hire booking. 

 

Covid Restrictions

  1. If the UK Governments impose local non-essential travel restrictions that prevent you from leaving home to collect your motorhome this policy will apply.

  2. If the Scottish Government imposes local restrictions that prevent Highland Campervans from being able to offer you a motorhome this policy will apply.

  3. If you are ill with Covid or have been advised to self-isolate, this policy will apply and proof may be requested.

 

Covid Booking Amendments

  • You may defer your booking, free of charge, to a later date (subject to availability). Any monies already paid will be held for use against the future booking.

  • If your new booking costs more than your original booking, you will need to pay the difference.

  • If the new booking changes from high to low season dates or only a lower priced motorhome is available, the cost will be adjusted accordingly.

  • If you decide to fully cancel because of Covid related restrictions noted above an administration fee of £100 will be retained and the rest of your booking fee refunded.  

  • If you wish to claim on travel insurance, we will be happy to issue a cancellation invoice for you.

 

We reserve the right to amend this policy at any time.  To change a booking or cancel your hire, email bookings@highlandcampervans.com

 

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Friendly, efficient, trouble free and value for money. It's clear time has been taken to get the whole process right from the customers perspective. The van, staff and whole experience was exactly what is needed for a brilliant holiday (although the weather was probably luck!)
Mr & Mrs Maxton

Highland Campers Ltd t/a Highland Campervans
Kerrowaird Farm Steading, Dalcross, Inverness IV2 7JQ Scotland

T: +44 (0)1667 493976

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