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Call us on +44 (0)1667 493976

Frequently Asked Questions

How do I make a booking?

Check our availability calendar to see whether the campervan or motorhome you would like to hire is available. If there is a provisional booking over the dates please contact us anyway in case the booking is changed or doesn’t confirm.

To make a booking you can complete our online booking form and pay a £50 deposit via PayPal to secure the hire dates. We will confirm your booking via email and send a full estimate of your hire cost with a request for the remainder of the booking deposit due.

If you contact us via phone or email, we will email you a booking form which you will need to complete and return by email (or you can post it if you don't use email) we will send a full estimate of your hire cost with a request for the booking deposit which will be payable via credit/debit card or bank transfer.

We require 50% of the basic vehicle hire costs to confirm your booking. The final balance is due 4 weeks before your hire and will cover the remaining vehicle hire costs, plus any additional extras requested.

As well as online you can email us at bookings@highlandcampervans.com or phone us on +44 (0)1667 493976 to confirm availability and prices. If you email, please also provide a contact telephone number.

Unless you make an online booking, please contact us first before booking flights/trains to Inverness.  We are quite happy to pencil customers into the diary for a few days, allowing holiday plans to be finalised with a campervan safely reserved.

What method of payment can I use and is there any charge?

The preferred and safest payment option is internet bank transfer, payment details can be found on your invoice.

We accept payments via debit card free of charge with no limit and via credit card free of charge but only up to a limit of £1000.

We also accept cash or cheque payments. Cheques must be made payable to Highland Campervans and received by us no later than 10 days in advance of your hire.

Do I have to stay at campsites?

Absolutely not! That's one of the reasons why campervans are so great! There are plenty of places to pull in off the road for an overnight stop, but just remember there are basic common courtesy rules to follow, you must respect other people's privacy and property when you're looking for somewhere to park. It's also extremely important that you take all rubbish with you and observe the countryside code. We provide a handy guide for guidance of the do’s and don’ts of freedom camping.

Do I need to use an electric hook-up?

The leisure battery will charge whenever you drive, so if you are driving each day and using only the lights and 12v sockets at night you will have plenty of power to see you through the night. If you're spending a few days in one spot and won't have chance to charge the battery on a drive, then you may prefer to use an electric hook-up facility at a caravan/camping site. If you want to use the 240V sockets, you will need to be plugged into an electric hook-up for them to work.

I've never driven a campervan or motorhome before, what's it like?

Very easy! All our motorhomes are new, modern vehicles, you get used to the size of them very quickly once on the road and the cab area is extremely similar to driving your own car. You need to be aware of your height and width, especially when manoeuvring or parking and your passenger will become your best guide! Our panel van motorhomes will easily tackle all the small highland roads including single track and the famous Beallach na ba, however our carasuite motorhomes are not suitable for this road due to their length and we ask you not to drive them on this road. Due to you having an elevated and comfortable seating position in the cab area, you will be happy on your road trip in no time at all.

Will we be shown how everything works?

Before driving away in your lovely home from home you will have a full and comprehensive handover demonstration. This will last from 45 minutes to an hour and you can ask unlimited questions so you are happy and feel comfortable with all the features in the van before setting off.

Can I drive on a normal license?

Yes. Whether you passed your test before January 1997 or after, you can drive vehicles up to 3500Kg. All our vans are under this weight.

What is the minimum and maximum age limits for a hire?

The minimum age for a hire is 24 years old and the maximum age is 75. Customers younger than 24 or older than 75 can be considered by our insurers and possibly able to hire subject to an increased excess, please get in touch to discuss.

How much fuel will I use?

This is a ‘how long is a piece of string’ question as there are many variables, but generally our customers are able to travel for around 400 miles before needing to fully refuel. We recommend topping up when you get to the half full point on the gauge and there are plenty of fuel stations around so you will never run dry. Average fuel consumption (again can vary due to many variables) 25-30 mpg and your vehicle will be full when you collect it and you need to return it to us full.

Can I only hire for a week at a time?

No! We do have vehicles that you can hire for a long weekend or midweek, and out of season we can do shorter hires. Please contact us to discuss dates and we will do our best to accommodate your request. If you want to hire for a period longer than a week this is also possible, we will be as accommodating as we can, please get in touch with us at bookings@highlandcampervans.com or call us on 01667 493976

Can we collect earlier or later that the allotted collection times?

Our diary is set so that we turn our vans over in the same day, customers return the van in the morning and we clean and prepare the van for the afternoon collection. This means we run a very tight schedule to make sure your van will be ready for your hire. Sometimes circumstances allow for an earlier collection, please contact us to discuss this and we will do our best to accommodate your request.

The latest collection we have is 3pm, please contact us should you wish to arrive later than 3pm to discuss if this is possible. Do not book connecting travel such as planes or train tickets unless you have it agreed that we are able to accommodate an earlier or later collection.

Can we collect from a different location?

All of our collections and returns are completed at our base in Inverness.

If you are arriving via plane, train or bus we do have a collection and return service available to collect you and bring you to the vehicle at our base for the handover. Alternatively there is a mian bus route that passes our door and many local taxi firms. If you are unsure of your best options, please contact us and we can help!

What is included?

For the price of your hire you have full insurance for one named driver, a bottle of gas for cooking and heating, and unlimited UK mileage. For a full list of what is included including an inventory of items in the van please see our Whats Included page  – and of course you can contact us anytime pre-hire for our knowledge and advice free of charge!

What equipment is provided and what do we need to bring?

The vans are fully equipped in the kitchen and bathroom areas, and you can hire bedding, towels and camping equipment from us, so all you need to bring is YOU! Oh and your clothing and personal effects. We will even stock the fridge and cupboards with your online shopping if you wish. All you have to do is complete and pay for an online order to be delivered to us on the morning of your arrival and we will do the rest! (see the What’s included page for full information)  If you travel to us by car you are free to bring your own bedding, camping chairs etc. For an example inventory of items in the motorhomes please see our What’s included page.

Are there any roads not suitable for motorhomes?

You will encounter varying road types in the Highlands including single track roads. When driving on single track roads you have to take into account your own experience and confidence, as you may be required to reverse back to a passing place. The famous Bealach na Ba has played host to our vans plenty of times, but as it combines steep sections with hairpin bends and a drop to one side in parts, you do have to think about whether you are up for the challenge! Unfortunately this road is not suitable for our larger Carasuite vans, though you can take the very scenic coastal road to Applecross instead.

Are there any tips for driving in the Highlands?

When you're driving around the Highlands on your holiday you'll probably want to cruise along at a leisurely pace enjoying the fantastic scenery around you. The roads in the Highlands have few opportunities for safe overtaking so the Highland driving etiquette is to pull over if you see traffic coming up behind you. It means locals can continue their daily business in a reasonable time and you can drive along at your own pace without a car right on your tail. The other main road hazard is wildlife. Suicidal pheasants are a common hazard on country lanes but shouldn't do that much damage to the vans. Stags and deer on the other hand will cause a nasty bump, so please be extra careful on the remote mountain roads. Take your time and be a courteous driver. We have a handy leaflet for safe driving, you will find it here.

What identification do I need to provide for a hire?

Four weeks prior to your hire we will contact you to provide us with up to date ID to satisfy our insurers requirements. You will need to provide the following ID :-

  • Driving Licence card or full old style original paper licence 
  • DVLA code (we provide you with instructions on how to obtain this)

You also need to provide TWO forms of address ID, we can only take ID from the following list:-

  • Bank Statement
  • Credit Card Statement
  • Utility Bill - Gas, Electric, water or Telephone (not mobile)
  • Council Tax Bill (this needs to be the current years bill)

Please be advised that we cannot take anything other than what is on the list above, if you are unable to provide this type of ID with a matching address to your driving licence, please do not book as we will not be able to insure you as a driver.

Will the vans be warm enough for use in winter?

The vans are actually very warm, especially with the heating systems on board. For extreme winter nights or if you get cold very easily, the heaters pump out hot air very quickly. The motorhomes have heaters that run on either gas or electric.

Can we bring our dog with us?

From 2016 we have had pet friendly motorhomes on our hire fleet! You are able to bring along your furry companion free of charge, all we ask is that you follow some simple guidelines written in our pet policy. The space available in the motorhome is suitable for 1 medium sized dog or 2 small dogs. Sadly, larger breeds like German Shepherds would not be suitable as the space is not sufficient for that size of dog. For 2019 we have three pet friendly Motorhomes, Swift Select, Roadscout, Globestar 600CaraSuite 1 and Nuevo

Where can I get a copy of the full Terms and Conditions of hire?

You can access a copy of our full Terms and Conditions for hire if you click HERE

Insurance

The main nominated driver for each vehicle will be asked to sign an individual hire agreement when the campervan/motorhome is collected. Standard insurance is provided for drivers between the ages of 24 and 75 with a clean driving history. Drivers aged 23 and below and 75+ can sometimes be insured for an extra premium.

When booking a campervan, it is extremely important that you provide accurate driver details and you must keep us informed and updated of any changes to driver details/circumstances. Our insurance company will use the information provided to assess the risk against each driver.

Highland Campervans will endeavour to inform you of any additional premiums levied by our insurers as soon as possible; however we reserve the right to pass on premiums quoted by our insurers until the point of hire. Our insurers may also carry out a final check of driver's details against DLVA, police and insurance agencies 48hrs prior to the vehicle hire. Highland Campervans reserve the right to refuse rental if the insurance risk is deemed to be too high.

All named drivers are required to produce valid driving licences when collecting vehicles. 

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Highland Campers Ltd t/a Highland Campervans
Kerrowaird Farm Steading, Dalcross, Inverness IV2 7JQ Scotland

T: +44 (0)1667 493976

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