Motorhome After Sales & Warranty

Buying a motorhome or caravan is a huge commitment and it’s important to know that once you have driven away from our premises, you have ongoing support and back-up in case of any problems.  Before we sell any vehicle we ensure it has a comprehensive habitation and chassis service and that it is in as good a condition as possible before sale.

As a dealership, we are subject to consumer laws and the Sales of Goods Act, but sometimes despite our best efforts, vehicles can misbehave and things that were working can stop for no obvious reason.  This is why we put additional warranties on all of the second-hand vehicles we sell and it provides peace of mind for both you, as the buyer and us, as the seller.

New Vehicles Information

If you purchased a new vehicle from us, you will have a base chassis warranty and a habitation warranty in force. These will have been discussed with you at or prior to handover.

If there is any base chassis warranty remaining from new then this warranty is with the vehicle manufacturer (i.e. Fiat, Ford, Peugeot etc) Anything that occurs with this part of your vehicle is down to yourself to discuss with the service department of the vehicle brand concerned. We are not involved in this warranty in any way and do not have facilities onsite to determine fault codes etc.

If there is any habitation warranty remaining on your used vehicle then this comes under the remit of the specific brand’s dealer. We are currently a dealer for Swift, Auto-Sleepers, WildAx, Globecar and Malibu and if you own one of these brands and experience any issues with this part of your motorhome you should contact our aftersales team on 01667 493976 or aftersales@highlandcampervans.com

MB&G warranties purchased through us are contracted in your name and you will need to obtain authorisation from MB&G for any work required prior to approaching us to complete any repairs.

IT IS IMPERATIVE THAT IN ORDER TO MAINTAIN BOTH WARRANTY STATUSES FOR YOUR VEHICLE THAT YOU GET THEM SERVICED (for the base chassis element) and A YEARLY HABITATION SERVICE (for the habitation area) IN ACCORDANCE WITH THE BRAND REQUIREMENTS.

If you are at all unsure what these requirements are, please discuss them with your salesperson.

Used/Brokerage Vehicles Information

If you purchased a used vehicle from us, you will have been informed if there were any remaining warranties left on either the base chassis or habitation area. These will have been discussed with you at or prior to handover.

We are able to offer third party warranties from MB&G as a cost option if you wish and these can be purchased through your salesperson.

If there is any base chassis warranty remaining from new (i.e., Fiat, Ford, Peugeot etc) then this warranty is with the vehicle manufacturer and anything that occurs with this part of your vehicle is down to yourself to discuss with the service department of the vehicle brand concerned. We are not involved in this warranty in any way and do not have facilities onsite to determine fault codes etc.

If there is any habitation warranty remaining from your used motorhome (Globecar, Knaus, Swift, WildAx, Auto-Sleepers) then this does come under our remit and if you experience any issues with this part of your vehicle you should contact our aftersales team in the first instance on 01667 493976 or aftersales@highlandcampervans.com

MB&G warranties purchased through us are contracted in your name and you will need to obtain authorisation from MB&G for any work required prior to approaching us to complete any repairs.

IT IS IMPERATIVE THAT IN ORDER TO MAINTAIN BOTH WARRANTY STATUSES FOR YOUR VEHICLE THAT YOU GET THEM SERVICED (for the base chassis element) and A YEARLY HABITATION SERVICE (for the habitation area) IN ACCORDANCE WITH THE BRAND REQUIREMENTS.

If you are at all unsure what these requirements are, please discuss them with your salesperson.

General Support & Advice

If you purchased a new or used motorhome/campervan from us it is likely, but not always guaranteed, that you will have received a video from our sales team to assist you to understand its operation and use.

We acknowledge that a lot of experience comes from the actual use of your vehicle and if it is a new vehicle to you, it may have different systems than you are used to.

If you have a minor snag or are not sure of how a part of your motorhome/campervan works, we are happy to offer a one-off free 30-minute support window at our sales site for you with your salesperson. This will need to be booked through our aftersales team on 01667 493976 or email aftersales@highlandcampervans.com

If this visit extends to longer than 30 minutes, then it will become a chargeable cost to you at the prevailing workshop labour rate.

IF YOU HAVE WARRANTY REMAINING ON YOUR VEHICLE BUT YOU GET REPLACEMENT PARTS OR REPAIR WORK DONE ELSEWHERE, THIS MUST BE AURTHORISED BY THE AFTERSALES TEAM. IF NOT THIS COULD INVALIDATE YOUR WARRANTY AND ANY COSTS INCURRED WOULD BE YOUR OWN.

Summary

We are here to help you enjoy your motorhome/campervan and will endeavour to support you not just during the time of purchase but throughout your ownership. As a Highland Campervans customer you will receive priority when making a workshop booking over other customers that have purchased elsewhere. Please ensure you mention that you purchased your vehicle from us when you are booking to receive this priority service.

workshop@highlandcampervans.com
01667 493976