Valid for Hires from Jan - Dec 2023

Your contract with Highland Campervans comes into existence when we send confirmation of your booking. You should check the details carefully to ensure it reflects your booking requirements and inform us immediately if there are any discrepancies. If you commit any breach of this agreement, we are within our rights to terminate the contract. In this situation we will not be liable for any refunds, compensation or other losses or expenses, including any onward travel arrangements.

1. DRIVERS

Must be aged between 21 and 79. Hirers outside of these limits can be considered by our insurers and if approved, may be subject to additional premiums.
Must have held a full valid UK driving licence for more than 2 years - or international equivalent (please contact office to check for any exclusions)
Must have not been convicted of any criminal/driving offences other than minor speeding or parking offences. Up to 6 points is usually acceptable but will be referred to our insurers.
Must have had no more than 3 accidents in the last 2 years. Non fault accidents must still be declared.
Must declare if you suffer with any disabilities or infirmities that affect your ability to drive that need to be declared to the DVLA and/or been advised not to drive by the DVLA or medical grounds by a GP or medical personnel.
Must declare if you have ever been refused motor insurance.

Additional drivers can be added at £5 per day, all drivers must be declared on the booking form.

2. INSURANCE

Fully comprehensive insurance for one driver is included within the hire cost.
You are not covered for damage to your own personal possessions.
You will be required to provide the following documents prior to your hire, it is your responsibility to ensure these documents are available, if you are unable to provide these documents we will not be able to provide you with the motorhome and you will not be given a refund.
Driving Licence card with correct current address
Two pieces of address identification from the following list, they must be no more than 90 days old (apart from the council tax bill which must be the most recent)
- Bank statement
- Credit card statement
- Council tax bill
- Utility bill – Gas, Electric or telephone (not mobile)
You will be required to obtain a DVLA driving history share code so that we are able to confirm your driving history.

3. RATES, BOOKING AND PAYMENT CONDITIONS.

To secure dates you can book online via our website. Alteratively you can call us or email us with any enquiry before booking and we will happily help you.
Once we receive your booking form we will create a full hire estimate and deposit invoice for 50% of the base hire cost.
Payment of your deposit is due with 3 days to secure your booking.
We accept cash, cheque, online banking transfers and card payments, please note that some credit cards are subject to charges, please enquire for the current rates.
Full payment is due 4 weeks prior to your hire. Your final invoice will be the final 50% base hire costs plus any payable extras that you have requested on your booking form.
If you book within 4 weeks of your hire the full amount is payable at the time of booking.
If the balance is not paid within 7 days of your final invoice, we reserve the right to cancel your booking and retain your deposit.
Prices and conditions quoted on our website and documentation are subject to change without notice.
All prices are quoted and payable in UK pounds sterling. We are not responsible for any currency exchange rate charges or fees incurred.
Once you have made your booking and paid your deposit, it is unlikely that the cost of your hire will change. This does not apply to invoice errors or omissions.
If you have to make changes to your booking we will do our utmost to accommodate any changes, but it may not always be possible. The price of your hire could be subject to change.

4. CANCELLATIONS

You may cancel your booking at any time by contacting us by phone or email.
- Cancellations more than 8 weeks before your arrival date - 25% of total cost is payable
- Cancellations between 8 and 4 weeks before your arrival date - 50% of total cost is payable
- Cancellations between 4 and 2 weeks before your arrival date - 75% of total cost is payable
- Cancellations less than 2 weeks before your arrival date - 100% of total cost is payable
We strongly recommend that you take out travel insurance at the point of booking to cover the event that you may have to cancel your booking or that your booking is cancelled due to an unforeseen event out of our control.
In the unlikely event, due to any unforeseen circumstance such as an accident, damage, theft or “force majeure”, we reserve the right to make any necessary changes to your booking. We will aim to offer you another vehicle as close to your specification as possible if one is available. If the replacement vehicle is smaller or less well equipped, we will refund the difference in price. If the vehicle is larger than your original booking you will not be held liable for any higher rental charges. We will not be responsible for any costs or charges that you may incur from having a larger vehicle (such as increased ferry charges). If it is not possible to provide you with a suitable replacement vehicle we will refund your hire in full. We regret that we cannot accept responsibility or pay any compensation or expenses where we have not been able to provide a suitable alternative for reasons beyond our control.

5.HIRE PERIOD

Our hire vehicles have their own individual collection and return times. We run a very tight schedule and vehicles must be collected and returned at the time specified upon booking, unless prior agreement has been obtained to change the collection/return time.
Please respect our return times so that we have enough time to clean and prepare the van for the next customers as we would have done for you. Please remember that it may take time to fuel the vehicle before your return and empty the vehicle of your possessions. We allow a grace period of 30 minutes before you will be liable for late return charges. You will be charged £50 if you are over 30 to 60 minutes late. More than 2 hours late will result in you being charged a full days hire rate.
If you are in any doubt as to whether you will make the return time, please contact us on the office number or duty phone as soon as possible to notify us of possible delays.

6.COLLECTIONS

All of our motorhomes are dispatched from our base at Dalcross Inverness where you will receive an in depth handover of the vehicle that will take up to 1 hour.
Your vehicle will be prepared and ready for collection in a clean condition with a full tank of fuel.
To accommodate all customers handovers, please make sure that you arrive at the time agreed and confirmed prior to your hire otherwise you may experience a delay. Late collections will not be entitled to any refund.

7.USE OF THE VEHICLE

No one other than the named drivers on the rental agreement are allowed to drive the vehicle.
It is illegal to smoke inside a hire vehicle and any evidence of this will be subject to deep cleaning /damage charges.
Do not allow animals in the vehicles unless you are hiring a designated pet friendly vehicle.
Do not take the vehicle outside of the UK.
Do not propel or tow any vehicle or trailer.
Do not drive or permit any named driver to drive unfit through drink or drugs or with alcohol in their system above the legal limit. Remember it is a zero tolerance in Scotland.
Do not leave the vehicle unlocked when unattended or fail to secure the keys.
Do not take the vehicle off road. Stick to paved public highways, private roads and driveways unless driving onto an official campsite where we ask you to take due care and attention of the ground conditions.
Do not drive in a reckless or careless manner.
Do not carry more passengers than seat belts allow.
Do not carry passengers or goods for hire or reward.
You acknowledge that Highland Campervans retains the title of the vehicle at all times. You will not attempt, agree, offer or purport to sell, assign, sub-let, lend, let on hire, part with or attempt to part with the possession of the vehicle.
You are entirely responsible for any speeding, parking, congestion or other road fines, charges or penalties incurred during your hire period.

8.RETURNING YOUR VEHICLE

All returns are to our base at Dalcross, Inverness.
All vehicles are to be returned on time, in a clean presentable condition with a full tank of fuel and an empty toilet cassette (You can empty your cassette at our base).
Additional cleaning charges will apply if you return the vehicle in an unreasonable unclean condition.
You will be charged £50 if you return your vehicle and your toilet cassette is not completely empty and clean.
You will be subject to a fuel surcharge if the tank is not returned completely full. Charges will depend on the fuel level. There will also be a service charge to cover the staff time to drive and refuel the vehicle properly.

9.DAMAGE DEPOSIT

Our damage excess is £1500 per damage incident.
We will hold the damage deposit of £1500 at the beginning of the hire and it will be released at the end of the hire, on our online payment company called payment sense.
When the vehicle is returned on time to our base, undamaged, with a clean interior and with a full fuel tank and empty toilet cassette, no charge will be made.
We reserve the right to deduct monies from your deposit for the following reasons:-Exterior damage to the bodywork of the vehicle, including tyres, punctures, cuts and bursts, damage to windows, windscreens and wing mirrors.
Damage to vehicle equipment, steps (electronic or manual), awnings and bike racks.
Interior damage to the vehicle including burns, spillages, marking, damage to living or cooking equipment, damage or loss to in-car entertainment equipment.
Damage to any payable extras you have hired.
Any costs resulting from improper use or wilful misconduct of the vehicle.
The cost of repairing or recovering a vehicle that became bogged.
The cost of any fines or penalties resulting from an offence against the road traffic act, i.e, parking, congestion charges and/or fines.
The cost of replacing keys which have been lost or stolen.
Incorrect or illegal use of fuel or water contamination of fuel.
Smoking in the vehicle will incur an additional cleaning charge plus a charge may be made if the vehicle still smells of smoke for subsequent hires. This charge will be £500 minimum.
You will be charged for the daily hire rate that the vehicle is unusable or undergoing repairs.
If damage occurs and we are unable to obtain repair quotes or a repair is not able to be completed immediately, we will hold onto your deposit until the works have been carried out and any refund due will only be payable after the repair. Please note this can be at the end of the season.

10.ACCIDENTS OR DAMAGES

In the case of an accident, please ensure that you follow procedure:-
- Obtain the names and addresses of third parties, witnesses and registration numbers.
- Report accident to the police and any emergency services required.
- Do not accept blame or insist that the other party is at fault.
- Take photographs of scene and damage.
- Phone us at our base or on the duty phone.
- Complete accident report form in the vehicle and note everything down.
- Under no circumstances should you attempt to start or drive a vehicle that has been involved in an accident without permission.
- Depending on availability and at our discretion, we will endeavour to provide a substitute vehicle, subject to location and length of hire remaining.

11.BREAKDOWNS

All hire vehicles have comprehensive roadside breakdown cover.
You will notify us immediately should any vehicle warning lights indicate a potential malfunction or if a breakdown has occurred.
When on hire you have a daytime office number and duty mobile number for out of hours help should you need it.
If a repair cannot be completed within 24 hours and the breakdown was not a result of reckless, negligent or imprudent use of the vehicle, we will endeavour to provide a replacement vehicle if available or make alternative arrangements such as car hire. We will not be liable for any other costs.
A charge of £25 per hour will be charged for a staff member to travel to you should the keys get locked inside the van. This is to cover time and fuel costs.
If you choose to take a vehicle off the UK Mainland and onto an Island, you accept responsibility for any additional fees levied by breakdown recovery companies, should a breakdown occur - this applies even if the incident is outside your control. There is an option to pay a breakdown liability reduction in advance to reduce this charge to Nil £. See Hires Optional Extras for details.

These terms apply to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

1. Pricing
1.1. Prices are quoted inclusive of value added tax, where applicable. This will be charged at the rate ruling at the date of supply.
1.2. If the cost of the goods as set out on the Order form increases between the date of the order and the estimated date of delivery, we (Highland Campervans) will notify you (the Purchaser) of the increase and, if you do not wish to accept the increase, we will cancel the order and return to you any deposit paid in full.

2. The Vehicle
2.1. All descriptions or illustrations contained in Highland Campervans’ website, brochures, catalogues or elsewhere are for identification purposes only. Highland Campervans, their respective servants or agents shall not be responsible for errors of description.
2.2. Where the agreement is for the purchase of goods to be ordered from any Manufacturer (e.g. built to order), we and you will agree an estimated delivery date. We will use best endeavours to deliver by such date, but do not guarantee time of delivery. We shall not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay caused by factors outside our control.
2.3 . In the event of the Manufacturer ceasing to make a vehicle of the type ordered by you, we shall return the deposit in full to you and cancel this agreement and we shall have no further liability for any losses that were not foreseeable by both parties at the time the contract was formed.

3. Payment of the Deposit and Purchase Price
3.1. The Buyer shall pay the deposit immediately on signing the Agreement at which point the Agreement shall come in to force.
3.2. The Buyer will pay us the balance of the purchase price of the goods before delivery. Once you have paid us in full for the goods, we will give you a reasonable length of time in which to take delivery, but if you fail to do so, we will dispose of the goods and will recover our rea-sonable losses before issuing the proceeds of the sale to you.
3.3. Collection will not take place before the date indicated on the order form unless an earlier delivery date is agreed.
3.4. If you fail reasonably to pay the balance of the purchase price of the goods, we may cancel the agreement and we will be entitled:
(a) to recover our reasonable losses (e.g. as a deduction from any deposit) as a result of the breach,
(b) to dispose of the goods as we may think fit without any liability to you.
3.5. Where a new vehicle is ordered from a Manufacturer, if we fail to deliver the vehicle within 53 days of the estimated delivery date you may give written notice to us requesting delivery within a further 7 days. Where a vehicle is already in stock, if we fail to deliver the vehicle within 30 days of the estimated delivery date you may give written notice to us requesting delivery within a further 7 days. If delivery does not occur then the contract may be cancelled and any deposit paid will be returned to you in full and we shall have no further liability for any losses that were not foreseeable by both parties at the time the contract was formed.

4. Part Exchanges
4.1. Where we agree to allow part of the purchase price to be satisfied by you delivering a used vehicle in part exchange, the used vehicle shall be delivered to and accepted by us subject to the following conditions:
(a) that the used vehicle will be delivered to us in the same condition as described by you at the time of the order (subject only to fair wear and tear);
(b) that any quoted or estimated part exchange value for the used vehicle will only be confirmed upon physical inspection by us;
(c) that either (i) the used vehicle is your absolute property and free from any Hire Purchase Agreement or other legal encumbrance whatsoever, or (ii) the used vehicle is the subject of a Hire Purchase or Credit Sale agreement and any outstanding finance is capa-ble of being settled by us. In such a case the amount of the part exchange allowance shall be reduced accordingly.
4.2. In the event of a used vehicle being taken in part exchange, we may proceed to dispose of it before delivery of the goods:
(a) If we dispose of the part exchange vehicle within the cooling off period or if the order is cancelled by us, the sum to be paid back for the part exchange vehicle shall be the previously agreed part exchange allowance price.
(b) In all other circumstances where the goods are not delivered or where the order is cancelled by you, the sum to be paid back for the part exchange vehicle shall be the lower of either the price at which it was sold by us or the previously agreed part exchange allowance price.

5. Collection of the Vehicle
5.1. Upon receipt of payment in full (cash or cleared funds) the Buyer shall be entitled to remove the vehicle on the agreed collection date between the Purchaser and Highland Campervans.
5.2. The Buyer shall pay Highland Campervans’ charges for storage and insurance of the vehicle if it is not removed within 7 days of the agreed collection date between the Buyer and Highland Campervans.
5. Ownership of the Vehicle
5.1. The ownership of any vehicle shall not pass to the Buyer until they have made payment of the total purchase price to Highland Camper-vans in full (cash or cleared funds).
5.2. The Buyer is solely responsible for complying with all legal requirements relating to the ownership and/or use of the vehicle, including obtaining all relevant licences, permissions and insurances.

6. Limitation of Liability
6.1. Nothing in these Terms shall limit or exclude our liability for any matter in respect of which it would be unlawful for us to exclude or restrict liability.
6.2. Subject to clause 6:1:
6.2.1. We shall under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with these Terms; and
6.2.2. Our total liability to you in respect of all other losses arising under or in connection with these Terms shall in no circumstances exceed the price of the vehicle.
6.3.Nothing in these terms and conditions will affect your statutory rights relating to either faulty or misdescribed goods, or poor quality ser-vices. For more information on these statutory rights contact a local authority Trading Standards Department or Citizens Advice Bureau.

7. Variation
7.1. Any variation to the Agreement and/or these Terms shall only be binding when agreed in writing and signed on behalf of Highland Campervans. Highland Campervans reserves the right to revise and amend the Agreement or these Terms from time to time. You will be subject to the terms in force at the date of the Agreement.

8. Notices
8.1. Any notice to be given under this agreement shall be deemed to have been duly served if sent by Recorded Delivery to your last known address in our possession and subsequently recorded as having been delivered.

9. Governing Law
9.1. The Agreement, incorporating these terms, and any matter arising from or in connection with it shall be governed by and construed in accordance with Scottish law.

10. Understanding
10.1. You should discuss with us any terms that you do not understand and check that all the information provided is accurate and correct, and that any special arrangements that may have been agreed during the sales process are included and detailed on the Order form, before signing this Agreement. If in any doubt, you should seek independent legal advice before signing this Agreement.

These terms apply to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

1. Pricing
1.1. Prices are quoted inclusive of value added tax, where applicable. This will be charged at the rate ruling at the date of supply.
1.2. If the cost of the goods as set out on the Order form increases between the date of the order and the estimated date of delivery, we (Highland Camper-vans) will notify you (the Purchaser) of the increase and, if you do not wish to accept the increase, we will cancel the order and return to you any deposit paid in full.

3. Basis of Sale
3.1. Pre-owned vehicles are the property of Highland Campervans, and any purchase will be covered by the Consumer Rights Act 2015.
3.2. Brokerage vehicles are sold on an “as seen as is” basis and no warranty or representation is made by Highland Campervans as to the condition of the vehi-cle or as to whether the vehicle accords with any description.
3.3. No remedies are available to the Buyer under the under the Consumer Rights Act 2015 for any vehicles sold under Highland Campervans’ brokerage service.

4. Part Exchanges
4.1. Where we agree to allow part of the purchase price to be satisfied by you delivering a used vehicle in part exchange, the used vehicle shall be delivered to and accepted by us subject to the following conditions:
(a) that the used vehicle will be delivered to us in the same condition as described by you at the time of the order (subject only to fair wear and tear);
(b) that any quoted or estimated part exchange value for the used vehicle will only be confirmed upon physical inspection by us;
(c) that either (i) the used vehicle is your absolute property and free from any Hire Purchase Agreement or other legal encumbrance whatsoever, or (ii) the used vehicle is the subject of a Hire Purchase or Credit Sale agreement and any outstanding finance is capable of being settled by us. In such a case the amount of the part exchange allowance shall be reduced accordingly.
4.2. In the event of a used vehicle being taken in part exchange, we may proceed to dispose of it before delivery of the goods:
(a) If we dispose of the part exchange vehicle within the cooling off period or if the order is cancelled by us, the sum to be paid back for the part ex-change vehicle shall be the previously agreed part exchange allowance price.
(b) In all other circumstances where the goods are not delivered or where the order is cancelled by you, the sum to be paid back for the part exchange vehicle shall be the lower of either the price at which it was sold by us or the previously agreed part exchange allowance price.

5. Payment of the Deposit and Purchase Price
5.1. The Buyer shall pay the deposit immediately on signing the Agreement at which point the Agreement shall come in to force.
The balance will normally be due in full upon collection of the vehicle on the agreed collection date between the Buyer and Highland Campervans.
5.2. The deposit is non refundable in the event of cancellation of the purchase and the Buyer may become liable for any further loss and damage arising

6. Collection of the Vehicle
6.1. Upon receipt of payment in full (cash or cleared funds) the Buyer shall be entitled to remove the vehicle on the agreed collection date between the Pur-chaser and Highland Campervans.
6.2. The Buyer shall pay Highland Campervans’ charges for storage and insurance of the vehicle if it is not removed within 7 days of the agreed collection date between the Buyer and Highland Campervans.

7. Ownership of the Vehicle
7.1. The ownership of any vehicle shall not pass to the Buyer until they have made payment of the total purchase price to Highland Campervans in full (cash or cleared funds).
7.2. The Buyer is solely responsible for complying with all legal requirements relating to the ownership and/or use of the vehicle, including obtaining all relevant licences, permissions and insurances.

8. Limitation of Liability
8.1. Nothing in these Terms shall limit or exclude our liability for any matter in respect of which it would be unlawful for us to exclude or restrict liability.
8.2. Subject to clause 6:1:
8.2.1. We shall under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with these Terms; and
8.2.2. Our total liability to you in respect of all other losses arising under or in connection with these Terms shall in no circumstances exceed the price of the vehi-cle.
8.3.Nothing in these terms and conditions will affect your statutory rights relating to either faulty or misdescribed goods, or poor quality services. For more infor-mation on these statutory rights contact a local authority Trading Standards Department or Citizens Advice Bureau.

9. Remedies for breach of the Buyer’s obligations
9.1. If the vehicle is not paid for in full and removed in accordance with clauses 3.1 and 4.1, or if there is any other breach of these Terms, Highland Campervans shall, at its absolute discretion and without prejudice to any other rights it may have, be entitled to exercise one or more of the following rights or remedies:
9.1.1. To take legal proceedings against the Buyer for damages for breach of the Agreement. Damages include commission that relates to 10% of the selling price for brokerage vehicles
9.1.2. To rescind the sale of the vehicle to the Purchaser (in which case the Purchaser shall lose their deposit)
9.1.3. To resell the vehicle or cause it to be resold by any means (e.g.re advertisement, public auction, private sale), in which case the Buyer shall then pay to Highland Campervans any resulting shortfall against the Total Purchase Price (after deduction of any part payment and addition of resale costs). Any surplus shall belong to Highland Campervans in the event of a new or pre-owned vehicle sale and to the Seller in the event of a brokerage sale.
9.1.4. To remove, store and insure the vehicle at the Buyer’s expense
9.1.5. To charge the Buyer interest on any sums due under clause 3.1 from the date such an amount was due until the date of payment at the rate of 4% over the Bank of England base rate per month
9.1.6. To retain the vehicle and release it to the Buyer only after payment has been made in full (in cash or cleared funds) of the total purchase price.
9.1.7. To apply any proceeds of sale then due or at any time afterwards becoming due to the Buyer towards the settlement of the Total Purchase Price and to exercise a lien on any property of the Buyer which is in Highland Campervans’ possession for
any purpose.

10. Variation
10.1. Any variation to the Agreement and/or these Terms shall only be binding when agreed in writing and signed on behalf of Highland Campervans. Highland Campervans reserves the right to revise and amend the Agreement or these Terms from time to time. You will be subject to the terms in force at the date of the Agreement.

11. Governing Law
11.1. The Agreement, incorporating these terms, and any matter arising from or in connection with it shall be governed by and construed in accordance with Scottish law.

12. Understanding
12.1. You should discuss with us any terms that you do not understand and check that all the information provided is accurate and correct, and that any special arrangements that may have been agreed during the sales process are included and detailed on the Order form, before signing this Agreement. If in any doubt, you should seek independent legal advice before signing this Agreement.

Brokerage vehicles are sold by Highland Campervans under brokerage on behalf of the owner. At no point do Highland Campervans take ownership or title of the vehicle and the vehicle at all times remains the property of the private seller.

Brokerage vehicles are sold on an “as seen as is” basis and no warranty or representation is made by Highland Campervans as to the condition of the vehicle or as to whether the vehicle accords with any description. No remedies are available to the buyer in the event of any problems that arise following the
purchase of the vehicle.

All brokerage vehicles will undergo an independent check to ensure the vehicle has not been stolen or written off and is not subject to any outstanding finance.

Highland Campervans will examine all brokerage vehicles at the point they are accepted for sale.

Any paperwork that the seller provides to Highland Campervans (such as manuals, service history, MOT certificates) will be handed over to the buyer upon collection of the vehicle.

Buyers are strongly advised to make their own checks prior to the purchase of a brokerage vehicle.

Buyers are advised to consider the purchase of an independent warranty.

Brokerage vehicles will be cleaned inside and out prior to your collection.

You will be offered a demonstration handover on collection day by one of our trained members of staff, explaining how to use the appliances and that they are in working order.

We will provide you with contact details for our support team in case you have any questions post-purchase.

Buyers will be made aware of any remaining periods of MOT’s, engine servicing, habitation servicing, but Highland Campervans will not guarantee any minimum periods applying. Should the buyer wish to extend these as part of their offer, or request Highland Campervans to arrange for work to be undertaken, the buyer can pay Highland Campervans for any additional work carried out.

Terms and Conditions